Unlimited phone support
Help from a real person is always available. Call our toll free line ( 866-520-6414 ) and you’ll be in touch with your dedicated support representative whenever a computer related question comes up. Whether you are seeking desktop support or you have a server that is flashing a blue screen,you are just a call away from support.
Unlimited Remote Control Support
Save time and trouble by using our secure “remote control” software to invite Lights Out Management to your office. Within seconds a Lights Out Management technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 80% of support issues are resolved with a “remote session”.
Unlimited On-site support
Should you need onsite assistance, we will dispatch a technician to your location.
Emergency After hours support
We aren’t called Lights Out Management for nothing, we are working 24/7 to make sure your business is functioning when you are.
Service Availability Monitoring
We’ll monitor the key services on your network to ensure their availability to your business. If something isn’t working properly, we’ll most likely know before you will.
Online Asset Reporting
Lights Out Management provides both historical and daily, real-time view on all updates, service requests and asset information. This provides each client with a web based tool to both know what they have and how we should together manage those assets.
Online Case Reporting
You’ll have access to our online case management system, giving you complete visibility into the issues your employees are using Lights Out Management to solve.
Online License Management
Lights Out Management allows you to track your assets online so that you can ensure your business remains in compliance with licensing laws.
Desktop Optimization & Management
We’ll perform a PC Tune-up on your computer as needed, as well as make sure you have the current service packs and patches to keep your system healthy.
Log File Maintenance
Depending on your business needs Lights Out Management will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.
Drive Space Monitoring
Lights Out Management monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console Everon will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.
Event Log Monitoring
Lights Out Management will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools Lights Out Management engineers are alerted to critical issues as they occur.
MS Exchange Monitoring
You’ve invested in hosting MS Exchange in house and like most companies email is vital to your business. Lights Out Management will actively manage your email ques to ensure both inbound and outbound mail is flowing properly. At the same time Lights Out Management is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, Lights Out Management’s automated monitoring will have you back up and running within minutes. In the event this fails, Lights Out Management has engineers on call to log in to your system and restore your mail (around the clock!).
Backup Monitoring and Administration
Your knowledge and history are one of your biggest assets. Lights Out Management will assess your backup needs and make recommendations on how to best protect your business. With a robust backup in place Lights Out Management will monitor and maintain you backup on a daily basis. Lights Out Management will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, Lights Out Management will be there to restore your data and will ensure Business Continuity.
Diligence reduces threats and keeps vital systems secure
Anti-Virus Software Management & Update
Your network is exposed to new threats every day. Whether it’s someone writing the next nasty virus, trying to hack into your network, or stealing your information while it’s traveling to its destination, Lights Out Management has you covered. We’ll monitor and manage all aspects of network security, anti-virus software, firewall, and VPN, so you can feel assured about the safety of your information.
User Account Administration
Adding or removing users from your network resources is a snap. Just call Lights Out Management and we’ll take care of it for you.
File Sharing Permission and Administration
Lights Out Management will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. Lights Out Management assists end users in administering this system and ensuring critical corporate data is protected.
Lights Out Management will work with you to ensure security best practices are in place and followed.
Virus Definition and Prevention
Lights Out Management monitors your virus definitions to ensure you receive daily updates. This prevents viruses from infiltrating and corrupting your network.
Clients enrolled in the Professional or Premium CTO Service plan will be assigned a dedicated Chief Technology Officer. This is our way of saying that Lights Out Management will be in charge of managing and guiding your technology decisions. These individuals have an average of 10+ years of technology experience and have managed technology departments at an array of small to medium size businesses.
Scheduled CTO Calls
Just like having a full time employee, your Lights Out Management CTO will have scheduled calls with you to review the ongoing health of your network. You will have an opportunity to discuss strategic growth plans and additional ways that your business can leverage technology.
If you’re like most CEOs, Presidents, and other executives at small to medium size companies you hardly have time to scope a project, the time to project manage the implementation of a new upgrade, deployment of a new software application, or the implementation of a new backup system. With Lights Out Management CTO Services we will oversee and manage additional projects from requirements to completion.
Annual Technology Plan
Each year we’ll work with you to forecast your hardware and software requirements and to establish a budget for new technology purchases and upgrades.
Your computers and networks need regular care to perform at their optimal level. Lights Out Management monitors over 100 aspects of computer and network health on a daily basis. Having this information allows us to proactively maintain your systems before trouble starts.
The creativity and persistence of malicious hackers requires that firewall management be an active process. We’ll keep an eye on your firewall, as well as the latest security trends, and make sure you stay current.
A VPN creates a secure “tunnel” by which you can access your network remotely. Lights Out Management can establish, manage, and support your firewall services for you.
Lights Out Management will ensure your router is configured properly to optimize network performance and ensure critical business systems run.
Lights Out Management will work with you to review your corporate assets and develop a life cycle plan for both software and hardware. This process will ensure that each member of your team is working with the right technology which will increase workforce productivity.
Problems with your Internet services? We’ll fight the layers of customer support bureaucracy on your behalf so you don’t have to.
Web Host Support
We’ll assist you with communications with your hosting provider to make sure you get the services you need.
3rd Party Vendor Management